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Frequently Asked Questions (FAQ)

You can shop online through this website, using your credit card, or by adding to account (for approved customers). 

I need help with an order - to change, cancel or return products

  • To get help with an order please contact our sales team, email: or phone +64 (0)4 802 1450.
  • If you have made a mistake with an order make contact with our sales team promptly. They can cancel or amend the order and the transaction if the products have not been shipped.
  • If the products have already been shipped or received by you please contact our sales team to discuss a return.  A restocking fee may apply. PTS items (Item SKUs starting with 8 or 9) are not eligible for return.

My order has not arrived?

  • Most products are shipped within 3-5 business days.
  • If we are not able to ship your order within 3-5 business days we will contact you and advise of the delay, including the option to cancel the order and refund credit card payment.

Sign up for a user account?

  • You need a user account to register to purchase restricted products (e.g. school tests or psychological tests), or purchase products on a credit account.
  • There are benefits to having a user account:
    • your billing and delivery addresses will be stored securely for future use
    • check on the status of your orders
    • review your previous purchases
    • keep items in your Shopping Cart and complete the purchase next time you visit
    • receive updates on new products and services available from NZCER

I need to purchase on credit

  • A credit account facility is available for approved customers, which can streamline purchasing for you or your organisation. Apply for a credit account

I have a credit account with NZCER but at the checkout there is no option to add to account?

  • To get help with an credit account please contact our sales team, email: or phone +64 (0)4 802 1450.

How safe are my credit card details?

  • Your credit card details are encrypted and not stored beyond the transaction for which they have been submitted.
  • Details you provide in the shopping cart and user account pages are secured through https encryption.

I've forgotten my user name or password

  • Click User login / Sign up
  • type your email address into the Username or e-mail address field, and click E-mail new password
  • If you already have a user account, a one-time login link will be emailed to you.
  • If you do not receive an email, then you need to sign up. Click the 'Sign up' tab and fill out the required fields.
  • In some cases a message may state that the email address has already been taken. Please contact for advice.

I requested a new password to be emailed to me, but I have not received it

Advisory message for schools

  • Thank you to all the schools and organisations that have returned the online purchasing authority forms. Please be aware that there will be a delay of two working days on receipt of the authority form for processing. Any urgent orders within this time should be either faxed or emailed to We will notify you when online access to your credit account has been set up.

Remember to log out!

  • After you have completed your purchase please log out -  to keep your details safe from others who may access your computer.
  • You will be automatically logged out after a period of inactivity, or if you close the browser.

Online journals

How do users get access to the journals?

  • Access to our journals is via the NZCER journals page.
  • Customers can opt for access via ISP range authentication or using a username and password 

Is online access perpetual?

  • No, the content is available only for the  period of the subscription

What is the cost?

  • The cost to universities, polytechics and wananga is based on EFTs in the eductaion faculties of the institutions. Please email for pricing.